Return policy

14-day money-back guarantee

Once your order is delivered, you have 14 days to change your mind and request an exchange or refund.

New, unworn products in their original packaging.

How to return a product?

Step 1

Check your purchase order emails and click the “click here to return your order” button.

Step 2

Log in to your account and view your order history. Select the product you wish to return.

Step 3

We will receive your return request by email. After confirmation, we will send you the return label for your order as an attachment in PDF format.

Step 4

Print the order return label and stick it on your package.

Step 5

Drop off your package at the post office or have it collected.

Return costs

Return costs are free and are the responsibility of Maison Di Giorgio.

Exchanges

If you would like an exchange, upon receipt of your return, you will receive within 2 to 5 days a credit corresponding to the amount of your return to place a new order.

Refund

If you would like a refund, upon receipt of your return, you will be refunded within 7 to 15 days. Depending on your payment method.

For more information, see our general conditions of sale .

I wish to return my order